Privacy Policy

1. Information We Collect

We collect the following types of information to provide you with a smooth and secure experience:

a. Personal Information

When you create an account, book a consultation, or register as an expert, we may collect:

• Full name

• Email address

• Mobile number

• Profile photo (optional)

• Payment details (processed securely by third-party gateways)

b. Communication Data

• Messages, audio calls, or video sessions conducted through the platform

• Feedback, ratings, and reviews

• Support queries or emails

c. Technical Information

• Device information, IP address, operating system, and browser type

• Cookies and analytics to improve performance and personalize your experience

2. How We Use Your Information

We use your data only for legitimate business purposes, including:

• To create and manage your user/expert account

• To connect you with verified experts or users

• To process payments and refunds securely

• To send updates, notifications, and reminders

• To improve platform performance and user experience

• To ensure safety, prevent fraud, and comply with applicable laws

3. Data Protection and Security

We use industry-standard security practices to safeguard your data, including:

• End-to-end encryption for messages, calls, and consultations

• Secure SSL connections for all communications

• Limited access to personal data for authorized staff only

• Regular audits and threat monitoring

Your data is never sold, rented, or shared with advertisers or third parties without your explicit consent.

4. Payment Information

All payments on Consolto are processed through secure third-party payment gateways (such as Razorpay, Stripe, or Paytm).
We do not store your complete credit/debit card details or banking credentials on our servers.

Refunds, if applicable, are processed automatically as per our Refund Policy.

5. Data Retention

We retain your personal information only as long as necessary:

• To provide ongoing services

• To comply with legal obligations

• To resolve disputes and enforce agreements

• After this period, data is deleted or anonymized.

6. Your Rights

You have full control over your data:

• Access your personal information

• Request correction or deletion

• Withdraw consent at any time

• Opt out of non-essential notifications or communications

To exercise your rights, email us at support@consolto.com.

7. Sharing of Information

We may share your information only in these cases:

• With verified experts for consultation purposes

• With trusted service providers (hosting, payment, analytics) who follow strict confidentiality standards

• When required by law, government, or legal authority

8. Use by Experts

Experts on Consolto agree not to store, misuse, or disclose any user data obtained through consultations.
All expert communications must follow Consolto’s confidentiality standards and code of ethics.

9. Cookies Policy

We use cookies to:

• Remember user preferences

• Measure traffic and usage patterns

• Improve performance and personalization

You can manage or disable cookies through your browser settings.

10. Children’s Privacy

We do not knowingly collect or store children’s personal data.

11. Updates to this Policy

We may update this Privacy Policy periodically.
Any significant changes will be notified via email or in-app alerts.
Continued use of our Services after such updates constitutes acceptance of the revised policy.